In order to be more effective and position the company for sustainable growth, Vodafone Ghana has reviewed its operating model and structure to be more competitive.
The telecommunications giant has introduced a series of initiatives to ensure it continues to offer excellent customer service and enhance its operational efficiency. These measures, according to the company, are designed to enable it better serve its customers – the very heart of the company’s operations in Ghana.
The reorganisation has also impacted some roles in the non-customer service functions of the business; although nowhere near even a fraction of the 1,500 figure being speculated in the media – particularly for a company with total staff strength of about 1,200.
Commenting on this, Hannah Ashiokai Akrong, Director of Human Resource Director at Vodafone said:
“The employees impacted by this initiative have been treated with respect and dignity. A special transition support programme was rolled out to mitigate any redundancies. Again we are redeploying affected employees wherever we have vacancies elsewhere in the business.
“We have had engagements with all affected employees to explain the situation and will honour all commitments, such as paying all bonuses due for the year ending 31 March 2017. As a responsible employer, we have also met and gone beyond the necessary notifications, prevailing agreements, laws and regulations”, Hannah Ashiokai Akrong added.
About Vodafone Ghana
Vodafone Ghana is an operating company of Vodafone Plc, one of the world’s largest telecommunications companies. It provides a range of services including voice, messaging, data and fixed communications for individuals, small and medium companies’ as well as large corporate organisations. Vodafone Ghana has close to 8.5 million customers with a deep sense of responsibility and commitment to social development in Ghana. The company is also dedicated to conducting its business in a responsible manner, complying with all the relevant regulations and investing in socio-economic development. For more information, please visit: www.vodafone.com.gh